BOX OFFICE ASSOCIATE: HI-FI & HI-FI Annex (Seasonal)

HI-FI is a live music and special events venue located in the Fountain Square District of Indianapolis, IN.  HI-FI presents national, regional and local concerts 6 nights per week. 

Job Description

Position: Box Office Associate - Event Based (Seasonal Position / April - October)
Schedule: Nights, Weekends, Friday (Day), Select Holidays
Type: Part Time to Full Time | 1-3 Nights Per Week Event Based (Seasonal Position / April - October)

Compensation: $13.00-$15.00 per hour.  Eligible for increase after 1 year.

The ideal candidate is a detail-oriented, outgoing music lover with a knack for customer service and troubleshooting.  Our Box Office Associate's primary role is selling tickets to customers, managing will call and guest lists, and ensuring a great customer experience. While no prior ticket sales experience is required, any prior event or customer service-related work will provide a strong advantage. We're seeking candidates who prides themselves in teamwork and can remain calm in stressful situations. This position reports directly to the Box Office Manager and Box Office Supervisor.

This role also provides a great entry point to future opportunities within our companies.  

Responsibilities

• Open, close and manage box office during events

• Sell tickets and upgrades using our in-house ticketing platforms

• Manage customer service and event inquiries via phone, email, and in person

• Support event manager and artist tour manager for credentials, access and VIP events

• Process and manage customer seating upgrades

• Settlement and reconciliation of cash transactions at the end of shift
• Change venue marquee at the end of each shift

• Present a positive attitude and welcoming first impression to customer

• Maintain a clean and organized working space

Qualifications

• High School diploma or equivalent
• Must be 18 years of age or older
• Comfortable using online technology and proficient typing skills
• Preferred: Prior event or customer service experience
• Ability to walk/stand for extended periods of time

Skills Required

• Excellent customer service, communication, and phone etiquette skills
• Problem-solver who excels at troubleshooting
• Preferred: Experience using an online ticket platform such as See Tickets, Eventbrite, Ticketmaster
• Comfortable using online technology and proficient typing skills
• Positive, outgoing personality who can remain pleasant under challenging situations
• Self-starter who can excel with little supervision

Work Environment

• Entertainment venue with live music

• Atmosphere ranges from loud and high energy to quiet and eclectic

Notice: Company may conduct a background check on any applicant prior to offering an employment opportunity.

If you are interested in applying, please submit your application through this employment portal.  

HI-FI is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ethnic or national origin, or any other status protected by State and Federal Law.