HI-FI is a live music and special events venue located in the Fountain Square District of Indianapolis, IN. HI-FI presents national, regional and local concerts 6 nights per week.

Job Description

Position: Guest Services / Security
Schedule: Nights, Weekends, Select Holidays
Type: Part Time to Full Time | 3-4 Nights Per Week

Compensation: $13.00-$15.00 per hour based on prior experience. Eligible for increase after 1 year of employment.

Our Guest Services / Security Team prides themselves on the safety of our customers, artists and staff. This role requires a unique skill set of crowd control and customer service. The ideal candidate must have passion for live music, patience under pressure and a protective instinct. To join our team you must be hard-working and dependable. Our Guest Services / Security team interacts with our guests from the minute they walk in the door until they leave our facility. As such, customer service and leadership are two important qualities we look for in this position. This position reports to the Event Manager and General Manager.

This role also provides an entry point to future opportunities within our companies.

Responsibilities

Ticket scanning & promotional material distribution
Interact with customers and answer questions
Check customer identification for age verification
Crowd control
De-escalate stressful or volatile interactions
Pre and post-show room setup, light cleaning and general labor
Ensure customers leave with a positive experience

Qualifications

High School diploma or equivalent
Must be 18 years of age or older
A minimum 1 year of guest services or security related experience is preferred
Ability to walk/stand for extended periods of time.

Skills Required

Patience
Good communicator
Positive, outgoing personality
Excel at negotiations
Calm under pressure

Work Environment

Entertainment venue with live music

Atmosphere ranges from loud and high energy to quiet and eclectic

Notice: Company will conduct a background check on any applicant prior to offering an employment opportunity.

If you are interested in applying, please submit your application through his employment portal.

HI-FI is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ethnic or national origin, or any other status protected by State and Federal Law.

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GUEST SERVICES/SECURITY: HI-FI & HI-FI ANNEX

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